Subscription Troubleshooting
If you are experiencing issues activating your Ground News Pro subscription after paying for it via the App Store or Play Store, please see below for a list of commonly encountered issues.
If you continue to experience issues, please contact us and we’ll get back to you within a day. (usually much faster)
1. I paid for the subscription and got a confirmation email but my app status still says ‘Free’ or ‘Free Trial’
This means the App Store or Play Store has successfully processed your subscription purchase but there was a communication error with the Ground News server to update your status. Please tap ‘Restore Purchase’ at the bottom of the Subscriptions screen in Ground News (pictured below) to manually trigger the App Store or Play Store to send an update to Ground News.
See the “Restore previous purchase” link at the bottom of the screen
2. I am getting an error about ‘invalid certificate’
This usually happens for one of two reasons: either your device’s date/time is set manually (e.g. set into the future) or there is a VPN/Firewall. Note: the VPN/Firewall may be put in place by your employer if you are at your workplace.
To fix the first problem, please make sure your date/time settings is set to automatic. For the second problem, please make sure you or your employer are not using VPN or a firewall.
If you get an error with “certificate for this server is invalid”…
Please make sure your Date & Time is set to “Set Automatically”
And that you have no active VPNs on your device or at your workplace
3. I am able to use my Ground News Pro subscription on my phone but not my tablet (or vice versa)
Please make sure you have the latest version of Ground News on both your smart devices. Next, make sure you are signed into the same Ground News account on both devices. Finally, ensure that you are using the same Play Store or App Store account on both devices.
If you have checked all of these conditions, please try ‘Restore previous purchase’ as described above in question 1.
Further troubleshooting
The steps described above cover the vast majority of subscription issue cases we troubleshoot. If issues still persist after you have tried the steps listed above, please Contact Us and we will reply and investigate promptly.