Frequently Asked Questions
1. Where does the news on Ground come from?
The news on Ground comes from 3 types of sources: directly from over 50,000 major news publications (newspapers, news TV channels, news magazines) across the world, trending social media (including select blogs and verified first-hand reports), and Ground users directly reporting from the location. If you cannot find your favorite news publication on Ground, you can submit it for review within the app.
2. How do I know the news is real and accurate?
All sources on Ground are vetted before they are allowed onto the platform. We check both publicly available information on the publication and its history of accurate journalism. Satire sources are allowed but clearly labelled. Although Ground users can suggest news publications for regions or views that they find under-represented, these publications are checked for accuracy of facts before their news is allowed onto Ground.
3. Does Ground have a political agenda?
No, Ground has no political agenda and avoids judging the news or user comments. News is sourced from publications across the political spectrum and flagged with a Bias Rating if a publication presents facts with a partisan lens. The Ground team is happy to receive users from all walks of life, but the platform is independent of users’ political preferences.
4. How does Ground provide a Bias Rating on news stories?
The Ground team takes no part in evaluating a Bias Rating on news publications or stories. Bias ratings are averaged from the published ratings by three non-profit news publication monitoring organizations: All Sides, Ad Fontes Media, and Media Bias Fact Check.
For more information, visit Ground News’ About Bias Ratings page.
5. How does Ground decide what news stories to show me?
Ground endeavors to make users quickly, fully and clearly informed on both the most important news stories of the day as well as the news most relevant to the user’s personal interests. Universally-important news can be found in the Top Stories tab and a personalized set of news stories can be found in My Feed, which is algorithmically curated based on stated and observed reading behaviors. Ground exposes the user’s own reading behaviors in the Beta feature ‘My News Bias’. News sources are selected for each story to show a full and balanced set of coverage of the event.
6. How do Ground News Pro subscriptions work?
Ground News Pro subscriptions are purchased through the Apple App Store’s or Google Play Store’s in-app purchases. Subscribers have the option to select annual or monthly billing. For more information about features included in Ground News Pro, or for information on how to purchase or cancel the subscription, please visit the About Subscriptions page. For issues in activating or using your subscriptions please see our Subscription troubleshooting page.
7. I have a suggestion. How do I give it to you?
All Ground users can submit feedback and suggestions through the 'Feedback' feature in the main menu of the app. Developers regularly review feedback to improve the app experience. Thank you for your suggestions!